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 Frequently asked questions
 
  • How do I get a guard card?
  • How do I get course certificates?
  • Will Top Security Agency take care of my State application?
  • Do I need to be employed with Top Security Agency to use this feature?
  • Is there a sign up or membership fee?
  • How can I pay for courses?
  • Do I need to create an account for each course I want to take?
  • Do I have to complete a course within the amount of minutes on the course timer?
  • So with the a course timer, what is there to stop a student from just logging in to a course and returning a few hours later to take the final?
  • What happens if I fail a course final do I have to pay a fee to retake the exam?
  • What do I need to take a course?
  • Can I get weapons certifications and permits through this feature?
  • Can I use this feature for safety training for my employees even though my company is not related to security work?
  • How do I sign up an employee?
  • How do I know Top Security Agency won't try to steal my employees if I operate in the Sacramento area as well?
  • Why have I not seen Guard-card courses offered online like this before?
  • How do I get another guard card if it is lost or stolen?




  • How do I get a guard card?
    Click here for complete details about getting a California Guard-card

    How do I get course certificates?
    As soon as you successfully complete a course the course certificate is immediately made available. You can copy it to your computer or print it with different format options. It is also saved to your account.

    Will Top Security Agency take care of my State application?
    No. You will need to apply on your own.

    Do I need to be employed with Top Security Agency to use this feature?
    No. This feature is open to all.

    Is there a sign up or membership fee?
    No. You can create an account for free.

    How can I pay for courses?
    Payments for course fees are done through Paypal. You don't need a Paypal account. With Paypal there are several payment options available to pay for courses.

    Do I need to create an account for each course I want to take?
    No. Each account is specific to ONE identity or single person not to any single course. The person registered for the account can take as many different courses as desired. Course statistics of courses taken, test scores and certificates and so forth are stored in each account.

    Do I have to complete a course within the amount of minutes on the course timer?
    No. A course timer is a minimum course time before you can access the final exam in the course. You can take as much time as you need to complete a course.

    So with the a course timer, what is there to stop a student from just logging in to a course and returning a few hours later to take the final?
    There has to be activity in the course namely moving through the lessons or logging out/in. Trying to run a course timer out for a course by just leaving it go will not work. The course timer will show the remaining time left from near the last activity such as the last log in.

    What happens if I fail a course final do I have to pay a fee to retake the exam?
    There are no additional course fees of any kind. You will be able to retake all final course exams as needed.

    What do I need to take a course?
    Most courses you will only need a computer with internet access; Thus, once your account is created you can work on your chosen courses from anywhere. Some courses will require documents to be printed out. In addition, video is presented in Windows Media format. Of course, you will need pen and paper for notes and some exercises.

    Can I get weapons certifications and permits through this feature?
    No. However, in the near future, there will be self-defense demonstration courses offered based on the Korean Martial-art of Hapkido. These demonstration courses will have aspects of weapon disarmament and retention.

    Can I use this feature for safety training for my employees even though my company is not related to security work?
    Yes absolutely. While some courses are obviously specific to security work most others contain universal safety aspects for individuals, workplaces and more.

    How do I sign up an employee?
    You will need to have each employee create their own separate account or create an account for them.

    How do I know Top Security Agency won't try to steal my employees if I operate in the Sacramento area as well?
    Top Security Agency does not recruit or solicit from those registered for the online training feature. There are no "help wanted" ads or announcements from Top Security Agency or third parties within the training feature courses or user profiles. So, while any person can of course submit an application, to Top Security Agency if they wish, they are not intentionally recruited from the training feature.

    Why have I not seen Guard-card courses offered online like this before?
    Top Security Agency is the first to do this according to the BSIS. It was proposed to the BSIS for review in the fall of 2007. The training feature was launched in March of 2008.

    How do I get another guard card if it is lost or stolen?
    You will need to request one from the BSIS in writing and pay a small fee.
    Click here for the BSIS FAQ page and see question #6 about getting a duplicate California Guard-card


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